LAWN AND GARDEN TECHNICIAN - ALL LOCATIONS

Job Title:	Lawn And Garden Technician
Department:	Service
Reports To:	Service Manager or Service Department Foreman
Supervises:	None

Job Function:

A Level 1 technician will receive work direction from the Service Manager or Shop Foreman. Work will be completed in a safe, professional and timely manner. Must be able to test for proper operation, using basic test equipment and procedures. Must be able to perform most component removal, disassembly, and reconditioning, following Technical Manual procedures. Must be able to safely operate all machines. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

Essential Duties:

1.	Follow all safety rules and regulations in performing work assignments.
2.	Diagnose problems and determine what repairs are needed.
3.	Develop skills in disassembly, assembly and repair of components and machines.
4.	Perform all service tasks as assigned by the Service Manager or Shop Foreman.
5.	Prepare all reports and forms required in conjunction with job assignments.
6.	Report any additional work required on equipment to the Service Manger, for proper and safe operation by the customer.
7.	Participate in all training programs as directed by the Service Manager.
8.	Maintain a clean work area and perform work in a neat and orderly fashion.
9.	Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use.
10.	Always conduct self so as to present a professional image of the dealership.

Skills & Qualifications:

Graduation from John Deere Tech program preferred but not required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write diagnosis and work completed on routine reports and correspondence.
Ability to speak effectively one on one or before groups.
Ability to use personal computer and various types of diagnostic equipment.
Ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Have a basic set of tools

To Apply:

Send resume or questions to: employment@sydenstrickers.com

SERVICE TECHNICIAN – LEVEL 1 - ALL LOCATIONS

Job Title:	Service Technician – Level 1
Department:	Service
Reports To:	Service Manager or Service Department Foreman
Supervises:	None

Job Function:

Essential Duties:

1.	Follow all safety rules and regulations in performing work assignments.
2.	Diagnose problems and determine what repairs are needed.
3.	Develop skills in disassembly, assembly and repair of components and machines.
4.	Perform all service tasks as assigned by the Service Manager or Shop Foreman.
5.	Prepare all reports and forms required in conjunction with job assignments.
6.	Report any additional work required on equipment to the Service Manger, for proper and safe operation by the customer.
7.	Participate in all training programs as directed by the Service Manager.
8.	Maintain a clean work area and perform work in a neat and orderly fashion.
9.	Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use.
10.	Always conduct self so as to present a professional image of the dealership.

Skills & Qualifications:

Graduation from John Deere Tech program preferred but not required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write diagnosis and work completed on routine reports and correspondence.
Ability to speak effectively one on one or before groups.
Ability to use personal computer and various types of diagnostic equipment.
Ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Have a basic set of tools

To Apply:

Send resume or questions to: employment@sydenstrickers.com

Job Description

SERVICE MANAGER

Job Title:	Service Manager
Department:	Service
Reports To:	General Manager or Dealer Principal
Supervises:	Service Administrator, Service Foreman, Service and Set-Up Personnel and Delivery Personnel

Job Function:

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Essential Duties:

1.	Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
2.	Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
3.	Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
4.	Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
5.	Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
6.	Maintains all department tools, equipment and vehicles in good working order.

Job Description

SALES MANAGER

Job Title:	Sales Manager
Department:	Sales
Reports To:	General Manager
Supervises:	Sales Personnel

Job Function:

Manages sales operations within the dealership to maximize return on investment through; optimizing Sales Department processes to ensure internal and external customer satisfaction, growing profitable new and used complete good sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Essential Duties:

	1. Develops and maintains effective Sales Department processes to ensure internal and external customer satisfaction.
	2. Creates annual Sales Department goals and budget, in alignment with the organization’s financial and operational objectives.
	3. Develops and executes Sales Department marketing plan and review progress monthly to ensure achievement of departmental goals.
	4. Takes the lead in sharing best practices and implementing common process throughout the Sales Department.
	5. Maintains a complete goods pricing strategy to achieve budgeted sales, market share and financial objectives.

Job Description

PARTS MANAGER

Job Title:	Parts Manager
Department:	Parts
Reports To:	General Manager or Dealer Principal
Supervises:	Parts counter sales people, inventory clerks, and warehouse personnel.

Job Function:

Manages parts operations within the dealership to maximize return on investment through; optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Essential Duties:

Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction.

Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.

Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.

Conducts a perpetual/annual physical inventory of all parts and related inventories

Submits all parts warranty and return claims within the required time frame to receive maximum credit.

Maximizes use of all order discount programs.

Maintains all department tools, equipment and vehicles in good working order.

AMS Specialist

Job Title:

AMS Specialist

Department:

Sales/Service

Reports To:

Aftermarket Manager

Supervises:

N/A

Job Function:

Promotes retail sales, furnishes technical support, and develops & delivers training for AG Management Solutions (AMS) products for a broad spectrum of applications, including seeding, spraying, tillage, and harvesting systems to both internal dealer employees and customers.

Essential Duties:

1.

2.

3.

Develops annual plan to support sales and support goals set by dealership management.

Promotes the sale of AG Management Solutions products for various cropping systems throughout the dealership’s area of responsibility. This duty may include a combination of one or more of the following; customer prospecting, providing sales quotes and finalizing retail sales.

Executes annual plan to meet sales and support goals. This includes planning, coordination, and delivery of customer clinics, execution of on-the-farm demonstrations, and support of local farm shows.

4.

Serves as the internal and external dealership technical specialist relative to the entire AMS product line.

5.

Develops and delivers customer/employee training which may include individual training, group instruction, self study, demonstrations and simulation exercises for AMS products.

6.

Manages dealership inventory processes for AMS products, customer follow-up processes, and customer satisfaction issues related to product line.

Skills & Qualifications:

1-3 years experience in an agricultural-related role with involvement in activities such as sales, service, training or other related work.
Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions.
Solid oral and written communication skills.
Associate’s degree in an agricultural-related major or equivalent experience.